Terms and Conditions

Welcome to Kairali – The Ayurvedic Healing Village (“we,” “us,” “our”). We specialize in providing authentic Ayurvedic therapies and a serene environment designed for relaxation, rejuvenation, and holistic wellness. By accessing or using our website, facilities, accommodations, or services, you agree to comply with the terms and conditions set forth herein.

These Terms and Conditions (“Terms”) govern your use of our services, including bookings, Ayurvedic treatments, accommodations, website access, and related offerings. By confirming a reservation, checking into our property, or utilizing any of our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our services.

• “Guest” or “You” refers to any individual making a reservation, staying at our property, or participating in our treatments or activities.
• “Property” refers to Kairali – The Ayurvedic Healing Village premises, Palakkad, Kerala, including accommodations, treatment centers, dining areas, recreational facilities, and other related services.
• “Services” include all Ayurvedic treatments, therapies, wellness consultations, accommodation bookings, dining, activities, and any additional offerings provided by Kairali – The Ayurvedic Healing Village.

You must be at least 18 years of age or the age of legal majority in your jurisdiction to make a reservation or use our services. Minors (below 18 years) must be accompanied by a parent or guardian, who will assume full responsibility for the minor’s actions and adherence to these Terms.

• Booking Confirmation: A 40% deposit secures the booking; the balance is due no later than 30 days before admission. Requests for a specific villa must be made at least six months in advance and are subject to availability; confirmation requires full payment.
• Advance Requirements: We may request additional information, such as identification documents or health details, to ensure appropriate treatments and arrangements.
• Child Policy: Children below 5 years can stay and have meals free of charge when sharing the room and existing bedding with adults. Additional charges may apply for older children or extra beds.

Guests with same-day bookings or walk-in arrivals must check in before 3:30 PM to be eligible for a doctor consultation on the same day. This cut-off is essential to allow our Ayurvedic doctors to provide a detailed and unhurried consultation experience.

Arrivals after 3:30 PM will have their consultation scheduled for the next available day, depending on doctor availability. We encourage all guests to plan their travel accordingly to avoid delays in beginning their healing program.

• Payment Methods: Guests may pay by credit/debit card, bank transfer, or other acceptable methods as specified at the time of booking.
• Currency and Charges: All payments will be processed in the specified currency. Any bank charges, transaction fees, or exchange rate differences are the responsibility of the Guest.

• Pricing: All rates and charges will be as stated at the time of booking. We reserve the right to modify prices, promotions, and packages without prior notice but changes will not affect confirmed bookings.
• Taxes and Levies: All applicable taxes, government levies, and service charges will be added to the bill as required by law.

• Cancellation Timeframes:
  • More than 30 days before admission: full refund.
  • 15 to 30 days before admission: 50% of the amount paid is refunded, less applicable transaction fees and taxes.
  • Fewer than 15 days before admission, or a change of dates during the stay: no refund.
• Amendments: Changes to reservation dates, treatments, or room categories are subject to availability and may incur additional charges.
• Refund Process: Approved refunds will be processed within a reasonable timeframe using the same payment method used for the original transaction.

• Check-In Time: 12:00 PM
• Check-Out Time: 10:00 AM
• Early/Late Requests: Early check-ins and late check-outs are subject to availability and may incur additional charges.
• Length of Stay: Minimum or maximum stay requirements may apply during certain seasons, offers, or events.

• Ayurvedic Guidelines: Guests are expected to follow Ayurvedic guidelines provided by our experts and maintain the tranquility of the environment.
• Prohibited Items and Behavior: Smoking, alcohol consumption, and non-vegetarian food are strictly forbidden.
• Disruptive Conduct: Any unacceptable behavior or violation of Property rules may lead to immediate termination of stay without refund.

• Facilities Use: Guests may use recreational grounds, yoga studios, and swimming pools during operational hours and must adhere to posted rules.
• Damage to Property: Guests are liable for any damage caused to Property facilities or equipment. Repair or replacement costs will be charged to the Guest’s account.
• Extra Services: Additional services such as laundry, guided tours, or special diets may incur extra charges.

Privacy and Data Protection

Our Privacy Policy explains enquiries, medical reports, payment records and recruitment data, including access, retention, choices and international visitors. An enquiry or treatment request does not automatically subscribe you to marketing. See /privacy-policy/ or contact [email protected].

Our website or other materials may reference third-party services, links, or resources. We do not control or endorse these external entities and are not responsible for the content, privacy practices, or services provided by third parties.

We are not liable for cancellations, delays, modifications, or interruptions caused by events beyond our control (e.g., natural disasters, pandemics, government restrictions). In such cases, we will endeavor to reschedule or provide suitable alternatives as circumstances permit.

• Content Ownership: All content, trademarks, logos, and intellectual property displayed on our website and marketing materials are owned or licensed by Kairali – The Ayurvedic Healing Village.
• Permitted Use: You may not reproduce, modify, distribute, or exploit our content without express written permission.

Liability and Disclaimers

The website provides general information and does not replace an individual physician assessment. Treatment outcomes vary. Share relevant medical history and medicines with the care team. Nothing in these terms excludes liability for negligence, fraud or a responsibility or patient/consumer right that cannot lawfully be excluded.

Responsibility for misuse

You are responsible for unlawful misuse of the website and infringement of third-party rights to the extent provided by applicable law. This clause does not require you to waive mandatory patient or consumer protections or indemnify the hospital for its own unlawful conduct.

• Illegal Activities: Guests shall not engage in any illegal, harmful, or fraudulent activities while on our Property or using our services.
• Unauthorized Commercial Use: The Property, its facilities, and online platforms may not be used for any unauthorized commercial purpose.

We take reasonable measures to protect your information and maintain the security of our Property. Guests are expected to safeguard their personal belongings, payment information, and identification documents. We reserve the right to refuse service or report suspicious activities to the authorities.

Governing Law and Dispute Resolution

Indian law applies to the hospital’s operations, subject to mandatory laws applicable to the particular transaction or patient. Kerala courts have jurisdiction except where mandatory law provides otherwise. These terms do not prevent a complaint to a competent regulator or a remedy that cannot lawfully be excluded.

Termination of Services

Access may be restricted for unlawful use, security threats or material breach, subject to applicable law. Changes to an admission or clinical care must respect applicable patient rights, care obligations and the agreed terms. No blanket exclusion of liability applies.

Changes to Terms and Conditions

We may update website terms prospectively and identify material changes where required. Posting new terms does not automatically alter an existing confirmed admission or retrospectively authorize a new use of personal data. Any required notice, agreement or consent remains necessary.

Feedback and Reviews

Submitting private feedback is not permission to publish it as a testimonial. Public use of identifiable feedback, photographs or patient stories requires the relevant permission. Contact [email protected] with questions or withdrawal requests; applicable rights remain unaffected.

For questions, clarifications, or concerns regarding these Terms or any aspect of your experience at Kairali – The Ayurvedic Healing Village, please contact us at:

Address

Kairali – The Ayurvedic Healing Village, Palakkad, Kerala, India

Phone

+91 9555 156 156

Email

[email protected]

Website

www.ayurvedichealingvillage.com

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