New Privacy Policy

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1. Company Information

Kairali – The Ayurvedic Healing Village (“Kairali,” “we,” “us,” or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you use our websites, mobile applications, products, services, or otherwise interact with us (collectively, the “Services”). By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

2. Types of Information Collected

a. Payment & Financial Information:

We may collect personal information that you choose to provide directly to us, such as:

• Contact details: Name, mailing address, phone number, and email address.
• Identification data: Government-issued identification numbers (such as passports for verification during bookings, if required).
• Health-related information: Any health or medical information you voluntarily provide to customize your Ayurvedic treatments and services, including dietary preferences, current medications, allergies, and treatment goals.
• Reservation details: Dates of stay, room preferences, arrival/departure times, and related travel information.

b. Personal Information:

• Credit/debit card information: Cardholder name, card number, expiration date, and CVV/CVC code. We use secure, PCI-DSS-compliant payment gateways and encryption technologies to process credit card transactions. We do not store your full card details on our servers; instead, we may store tokens or partial information necessary for reference and transaction tracking.
• Bank account details: In certain cases (e.g., refunds, wire transfers), we may request bank account information to facilitate the transaction.

c. Usage Data:

When you use our online Services, we may automatically collect information such as:

• Technical information: IP address, browser type, device type, operating system, and language preferences.
• Browsing behaviour: Pages viewed, time spent on our website, referral URLs, and any search queries or interactions with site features.
• Geolocation data: Approximate geographic location inferred from IP address or with your consent, more precise location data from device GPS.

d. Data from Other Sources:

We may receive information about you from trusted third parties, such as analytics providers, marketing partners, social media platforms (if you connect via social login), and travel agencies. Such data is obtained only if you have provided consent to these parties or if it is otherwise permissible under applicable law.

3. Methods of Data Collection

We collect information through various channels, including:

• Direct interactions: When you fill out forms, make reservations, send us inquiries, or communicate with our staff.
• Automated technologies: Use of cookies, pixel tags, server logs, and similar tools to track your usage of our Services.
• Third-party integrations: From our service providers (e.g., payment processors, analytics vendors) and partners who assist us in delivering our Services.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our services.
• We may periodically send promotional emails about our services, special offers or other information which we think you may find interesting using the email address which you have provided.
• We may use your information to contact you for market research purposes via email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

Committed to protect your personal information and privacy, KAIRALI uses appropriate technical and organizational measures, including encryption. A regular review is done to protect your personal information by utilizing IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. A trained staff is always working towards safeguarding and securing the information we collect online.

How we use cookies

Our website uses cookies. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent us from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• While filling in a form on the website, click on the boxes that you do not want the information to be used by anybody for direct marketing purposes.
• If you change your mind at any point of time and would want us to avoid using your personal information for direct marketing purposes, you may inform us by writing to or emailing us at info@kairali.com.

Your personal information will not be sold, distributed or leased to third parties unless we have your permission or are required by law to do so. In case, we find any promotional information about third parties that might be interesting for you, we can send it to you if only you want us to.

If you would like a copy of the information held on you please write to info@kairali.com.

Kindly write to or email us without any delay, if you believe that any information we are holding on you is incorrect or incomplete at the above address. We will immediately correct any information found to be incorrect.

Credit Card information

In the course of doing business, we transmit credit card clearing information to a third party service provider for the purposes of charging or refunding credit cards of our guests. Information transferred during this business operation is transmitted via CC AVENUE provided credit and debit card processing equipment, using a secure link employing industry-standard secure protocols, and does not transmit any individual personal information other than credit card number. Such information is required to verify the validity of the credit card number, and the transaction amount.