At Kairali – The Ayurvedic Healing Village, we strive to offer a seamless booking experience while understanding that plans can change unexpectedly. To ensure transparency and ease for our valued guests, our booking, cancellation and refund policy is outlined below:
Booking Procedure:
Submit a booking request through the website, email or phone. A 40% deposit secures the booking; the balance is due no later than 30 days before admission Requests for a specific villa must be made at least six months in advance and are subject to availability; confirmation requires full payment Please retain the hospital’s written confirmation.
Payment terms: Accepted payment methods (credit/debit cards, UPI, Wire Transfer, PayPal, Razorpay).
Payment Policy
- A 40% deposit secures the booking; the balance is due no later than 30 days before admission
- Payment methods include credit cards, debit cards, net banking, and digital wallets. Ensure that the transaction is successful to receive a confirmation.
Cancellation Terms:
More than 30 days before admission
More than 30 days before admission: full refund
- Refer to the published tariff and the hospital’s written confirmation for the applicable refund terms.
15 to 30 days before admission
15 to 30 days before admission: 50% of the amount paid is refunded, less applicable transaction fees and taxes
- The applicable transaction fees and taxes are deducted in this cancellation band.
Less Than 15 Days Before Arrival or Changes During Stay
- Cancellations made less than 15 days before the check-in date will not be eligible for a refund.
- Any changes to booking dates made during the stay will also not be eligible for a refund.
- If your visa is refused, you may choose a credit to postpone your stay without a penalty, or request a refund. If the admission assessment finds treatment unsuitable, the hospital will arrange a refund in accordance with its clinical protocol. Contact the team to confirm the applicable arrangement. Other medical emergencies or unforeseen circumstances may be considered subject to documentation and management approval.
No-Show Policy
If a guest fails to check in on the scheduled day without providing prior notice, the booking will be considered a no-show. No refund or rescheduling will be provided in such cases.
Early Departure
In cases where guests choose to depart earlier than their planned stay, refunds will not be provided for the unused portion of their booking.
Refund Turnaround Time
For eligible cancellations, the refund process will be initiated within 5-7 working days from the date of cancellation confirmation. The refund will be credited to the customer’s bank account or the original payment method used during the booking.
- Customers will receive a confirmation email once the refund has been processed.
- Please ensure accurate bank or payment details are provided to avoid delays.
Force Majeure Clause
In the event of circumstances beyond our control, such as natural disasters, pandemics, government-imposed travel restrictions, or other force majeure events, Kairali – The Ayurvedic Healing Village reserves the right to:
- Reschedule the booking to a mutually agreeable date without additional charges.
- Offer a credit note for the amount paid, valid for future use within a fixed timeline from the date of issuance.
- Process a refund in exceptional cases, subject to management approval and applicable deductions for non-refundable costs incurred.
Guests are encouraged to contact our reservations team to discuss available options in such situations.
We appreciate your understanding and cooperation in adhering to these policies. For further assistance or queries, please contact our support team.
Mandatory rights and clarification
These terms do not override mandatory patient or consumer rights. If a quotation, tariff PDF and website term differ, ask the team to reconcile them in writing before payment. Refund credit timing also depends on the bank or payment provider.