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Terms and Conditions

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Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Kairali – The Ayurvedic Healing Village (“we,” “us,” “our”). We specialize in providing authentic Ayurvedic therapies and a serene environment designed for relaxation, rejuvenation, and holistic wellness. By accessing or using our website, facilities, accommodations, or services, you agree to comply with the terms and conditions set forth herein.

2. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your use of our services, including bookings, Ayurvedic treatments, accommodations, website access, and related offerings. By confirming a reservation, checking into our property, or utilizing any of our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our services.

3. Definitions and Terminology

  • “Guest” or “You” refers to any individual making a reservation, staying at our property, or participating in our treatments or activities.
  • “Property” refers to Kairali – The Ayurvedic Healing Village premises, Palakkad, Kerala, including accommodations, treatment centers, dining areas, recreational facilities, and other related services.
  • “Services” include all Ayurvedic treatments, therapies, wellness consultations, accommodation bookings, dining, activities, and any additional offerings provided by Kairali – The Ayurvedic Healing Village.

4. Eligibility to Use

You must be at least 18 years of age or the age of legal majority in your jurisdiction to make a reservation or use our services. Minors (below 18 years) must be accompanied by a parent or guardian, who will assume full responsibility for the minor’s actions and adherence to these Terms.

5. Booking and Reservation Policy

  • Booking Confirmation: Reservations will be confirmed against 100% advance payment.
  • Advance Requirements: We may request additional information, such as identification documents or health details, to ensure appropriate treatments and arrangements.
  • Child Policy: Children below 5 years can stay and have meals free of charge when sharing the room and existing bedding with adults. Additional charges may apply for older children or extra beds.

6. Payment Terms and Methods

  • Payment Methods: Guests may pay by credit/debit card, bank transfer, or other acceptable methods as specified at the time of booking.
  • Currency and Charges: All payments will be processed in the specified currency. Any bank charges, transaction fees, or exchange rate differences are the responsibility of the Guest.

7. Pricing, Offers, and Taxes

  • Pricing: All rates and charges will be as stated at the time of booking. We reserve the right to modify prices, promotions, and packages without prior notice but changes will not affect confirmed bookings.
  • Taxes and Levies: All applicable taxes, government levies, and service charges will be added to the bill as required by law.

8. Cancellation, Amendments, and Refund Policy

  • Cancellation Timeframes:
    • Up to 30 days before the stay: Full refund.
    • Between 15 and 30 days before the stay: 50% refund.
    • Less than 15 days before the stay or changes during the stay: No refund.
  • Amendments: Changes to reservation dates, treatments, or room categories are subject to availability and may incur additional charges.
  • Refund Process: Approved refunds will be processed within a reasonable timeframe using the same payment method used for the original transaction.

9. Check-in, Check-out, and Stay Policies

  • Check-In Time: 12:00 PM
  • Check-Out Time: 10:00 AM
  • Early/Late Requests: Early check-ins and late check-outs are subject to availability and may incur additional charges.
  • Length of Stay: Minimum or maximum stay requirements may apply during certain seasons, offers, or events.

10. Guest Conduct and Usage Restrictions

  • Ayurvedic Guidelines: Guests are expected to follow Ayurvedic guidelines provided by our experts and maintain the tranquility of the environment.
  • Prohibited Items and Behavior: Smoking, alcohol consumption, and non-vegetarian food are strictly forbidden.
  • Disruptive Conduct: Any unacceptable behavior or violation of Property rules may lead to immediate termination of stay without refund.

11. Additional Services and Charges

  • Facilities Use: Guests may use recreational grounds, yoga studios, and swimming pools during operational hours and must adhere to posted rules.
  • Damage to Property: Guests are liable for any damage caused to Property facilities or equipment. Repair or replacement costs will be charged to the Guest’s account.
  • Extra Services: Additional services such as laundry, guided tours, or special diets may incur extra charges.

12. Privacy and Data Protection

  • Data Use: Personal information collected during booking and treatment consultations will be kept confidential and used solely for reservation, treatment planning, and associated services.
  • Marketing Consent: With prior authorization, we may use anonymous feedback or endorsements for promotional purposes. Guests can opt-out by notifying management.

13. Third-Party Services and Links

Our website or other materials may reference third-party services, links, or resources. We do not control or endorse these external entities and are not responsible for the content, privacy practices, or services provided by third parties.

14. Force Majeure

We are not liable for cancellations, delays, modifications, or interruptions caused by events beyond our control (e.g., natural disasters, pandemics, government restrictions). In such cases, we will endeavor to reschedule or provide suitable alternatives as circumstances permit.

15. Website Use and Intellectual Property

  • Content Ownership: All content, trademarks, logos, and intellectual property displayed on our website and marketing materials are owned or licensed by Kairali – The Ayurvedic Healing Village.
  • Permitted Use: You may not reproduce, modify, distribute, or exploit our content without express written permission.

16. Liability and Disclaimers

  • Health Disclosure: Guests must disclose any allergies, pre-existing medical conditions, or health concerns before treatments.
  • Assumption of Risk: Guests participate in therapies, activities, and exercises at their own risk. We are not responsible for injuries resulting from undisclosed conditions or non-compliance with instructions.
  • No Warranties: While we strive to provide exceptional services, we do not guarantee the outcome or effectiveness of any particular treatment or activity.

17. Indemnification

You agree to indemnify, defend, and hold harmless Kairali – The Ayurvedic Healing Village, its employees, and affiliates from any claims, losses, liabilities, damages, costs, or expenses arising from your misuse of our services, violation of these Terms, or infringement of any third-party rights.

18. Prohibited Activities

  • Illegal Activities: Guests shall not engage in any illegal, harmful, or fraudulent activities while on our Property or using our services.
  • Unauthorized Commercial Use: The Property, its facilities, and online platforms may not be used for any unauthorized commercial purpose.

19. Security and Fraud Prevention

We take reasonable measures to protect your information and maintain the security of our Property. Guests are expected to safeguard their personal belongings, payment information, and identification documents. We reserve the right to refuse service or report suspicious activities to the authorities.

20. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with Indian law, and any disputes arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

21. Termination of Services

We reserve the right to terminate or restrict access to our services at any time, for any reason, including but not limited to non-compliance with these Terms, without any liability to you.

22. Changes to Terms and Conditions

We may update or modify these Terms at any time without prior notice. Such changes will be effective upon posting on our website. Your continued use of our services after such modifications constitutes acceptance of the revised Terms.

23. Feedback and Reviews

We welcome your feedback and reviews. By submitting feedback or testimonials, you grant us the right to use, reproduce, and publish such content for marketing and promotional purposes. If you prefer not to have your feedback publicly shared, please inform us in advance.24. Contact Information
For questions, clarifications, or concerns regarding these Terms or any aspect of your experience at Kairali – The Ayurvedic Healing Village, please contact us at: